In the past year, we have grown to be one of the most popular tax accounting platforms in the space and we're grateful to all our users who made this possible. However, with the increased visibility of our brand, we've noticed more attempts by nefarious actors to use our name in scam attempts.
Our General Tips for Staying Safe Online
If it seems too good to be true, it probably is.
Don’t click on suspicious links or attachments in emails or messages.
Verify senders before sharing personal or financial information.
Look for spelling errors and urgency—scammers often try to rush you.
Keep your devices updated—regularly update your operating system, apps, and antivirus software.
Enable automatic updates whenever possible.
Avoid public Wi-Fi for sensitive transactions; use a VPN if needed.
Be mindful of what you post on social media—oversharing can put you at risk.
Download apps only from official stores (Google Play, Apple App Store) and verify the developer.
Never rush—stop and think. If unsure, ask someone for advice.
In short: Stop, think, ask/double-check
Koinly and its employees will never:
🚫 Ask you for your seed phrase.
Never share your seed/recovery phrase with anyone. Anybody asking you for your seed phrase is a scammer. If you provided your seed phrase to a 3rd party, you should consider your funds stolen/lost and your wallet permanently compromised.🚫 Request any payment from you outside of our Plans page
You should only pay for our platform via the "Plans" page in your account.🚫 Request money to "activate" or "unfreeze" your account
We do not have any fees for unblocking accounts.🚫 Ask you to fill out forms on 3rd party websites
You should always contact us via our official channels - if you want to talk to us directly, use our in-app chat.🚫 Ask you to send us coupon codes, Amazon gift cards, etc.
Koinly cannot:
⛔ Withdraw your funds - we don't have access to them! We have read-only permissions to your wallets.
⛔ Store your funds - our platform only shows funds stored on your wallets and exchanges. We do not hold any funds ourselves.
Known scam attempts
Below are some examples of scams our users reported:
SCAM: Someone is contacting you saying that they have found some lost funds in your dormant account and need you to pay an activation fee (or release fee) to withdraw it.
SCAM: Someone is contacting you claiming they are a recruiter for Koinly and needs you to send some crypto to their wallet to proceed with your application.
SCAM: Someone posted a link to a google form in our forum or feedback portal, claiming that this is how you can contact our support
Fake Apps
We do all we can to report fake Koinly apps and websites. Did you find one or suspect an app or website to be a fake? Please contact us via our contact page or the in-app support.
You can find links to our apps here
Our top tips to stay safe online
If ever in doubt, please reach out.