If you are seeing an Access denied error on the Wallets page for any of your wallets, then it usually means your API keys are incorrect, missing the right permissions, or they have expired:
Did you follow the import instructions?
Select your wallet and carefully review the import instructions to ensure each step was followed correctly. You can also find detailed integration instructions for all exchanges and wallets here: https://koinly.io/integrations
Common issues to check:
Missing permissions: Ensure all required permissions (read, trade, etc.) are added for the API key.
IP whitelisting: Check that IP whitelisting is disabled, as Koinly does not support this feature. You can check the status of this feature request here: https://feedback.koinly.io/feature-requests/p/static-ip
Expired API Key: Verify that the API key has not expired, and create a new one if needed.
If these steps don't resolve the issue:
Create a new API key following the integration instructions exactly.
If the key still doesn’t work, check if it's a known issue on our feedback board
If it’s not listed, contact support to report the problem.
In most cases, following the instructions on our integrations pages will solve any sync issues