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Invoices

How to generate and download an invoice, how to add your details to the invoice.

Carl avatar
Written by Carl
Updated over 3 weeks ago

How to download an invoice

After you have made a purchase, invoices can be found by going to Settings โ†’ Invoices:

Here, you can click the blue icon to have the invoice sent to your email address:

How to change the details on my invoice

If you would like different information on your invoice, please contact our support team and include the full name and address exactly as you want it to appear.

Why do I have Pending transactions?

If you see Pending payments in your Invoice list, these are payments that have failed or the checkout process was stopped before the payment was completed:

These Pending payments will never be successful, you won't be charged, and are only kept for administrative purposes.

Can I get a VAT/tax receipt?

The price listed on the payment page is the final amount that you will need to pay.
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We do not charge you any tax on top of this price.

Please note that we are unable to provide specific information regarding any sales or tax that may be applicable, as this varies significantly by state and country.

Any taxes related to purchases made by customers are managed by our payment partner. We are working on making this information available but there is no timeframe for this at the moment.

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